Refund policy
FlexDrive™ Refund & Return Policy
We want you to be happy with your FlexDrive™. This policy explains, in plain terms, how returns and refunds work. It applies to every order, including multi-unit kits and discounted purchases.
30-Day Money-Back Guarantee
- You have 30 days from the delivery date to request a refund for any reason.
- This guarantee covers all orders: single units, Buy 2 and Buy 3 kits, and items bought on sale or with a discount.
- To start a return, contact us first through our Contact page (https://h1dty8-9g.myshopify.com/pages/contact) with your order number. We'll reply with the return instructions and address. Returns sent without contacting us first may be delayed.
- Items must be returned within 14 days after we send you the return instructions.
- Once we receive your return, we'll issue a refund to your original payment method within 5 business days. Your bank may take a few more days to show it.
- For returns for reasons other than a defect or our mistake, return shipping is paid by the customer.
- Free gifts included with your order (such as the eBook or the extension cable) do not need to be returned.
- Returning part of a kit? We'll refund the price you actually paid for each unit returned.
Check Compatibility Before You Order
FlexDrive™ is designed for GM V6 and V8 engines equipped with AFM (Active Fuel Management) or DFM (Dynamic Fuel Management). Not every GM vehicle has AFM/DFM, and it is not designed for diesel engines. Please check our compatibility information before ordering, or send us your vehicle's year, model and engine through our Contact page (https://h1dty8-9g.myshopify.com/pages/contact) and we'll confirm for free.
If you notice a warning light or any unusual behavior after installing, unplug the device from the OBD-II port right away. FlexDrive™ does not reprogram your ECU, so unplugging it returns your vehicle to factory operation. If it turns out your vehicle isn't compatible, you can still return it under our 30-Day Money-Back Guarantee.
Damaged, Defective, Wrong or Missing Items
- If your item arrives damaged, defective or incorrect, or something is missing from your order, contact us within 14 days of delivery.
- Please include your order number, a clear photo of the item and the problem, and a photo of the shipping label.
- Once confirmed, we'll send a free replacement or give you a full refund, your choice. You won't pay any return shipping for these cases.
- Orders with several items may ship in separate packages. If an item seems to be missing, please check your tracking emails first.
If Your Device Stops Working
If your FlexDrive™ stops working within the 30-day guarantee period, we'll replace or refund it. After that period, contact us and we'll do our best to help.
What Is Not Covered
- Engine damage, lifter failure or mechanical problems that existed before the device was installed.
- Repair, towing or diagnostic costs.
- A dead battery caused by leaving the device plugged in while the vehicle sits unused. We recommend unplugging it if your vehicle will sit for more than a few days.
These points do not limit your 30-Day Money-Back Guarantee on the device itself.
Shipping Delays
Delivery times are estimates. If your order hasn't arrived within 30 days of purchase, contact us and we'll track it down, resend it or refund you.
Cancellations
You can cancel your order for a full refund before it ships. After it ships, you can return it under the 30-Day Money-Back Guarantee.
Contact Us First
Before opening a dispute with your bank or card company, please send us a message through our Contact page (https://h1dty8-9g.myshopify.com/pages/contact). We reply to every message within 24 hours and will resolve most issues faster than a dispute would.
